Book with Confidence

We're going above and beyond to make sure our accommodation is one of the safest around.

 

Surf Bay Holidays Clean & Safe Charter

We've been accredited with the 'We’re Good To Go' award which is the official UK mark given by Visit England. This award is given when a business has followed the Government and industry COVID-19 guidelines and has appropriate measures in place to maintain cleanliness and aid social distancing.

Don't forget all of our new and existing bookings for 2022 are covered by our Book with Confidence Guarantee. This guarantee means that you can book your holiday with the peace of mind that should the Coronavirus interrupt your plans to come and stay with us, you'll be able to move your holiday to a future date without incurring an admin charge. 

We want to inform all our customers of the steps that we will continue to take to help keep everyone safe during their stay with us. 

Social Distancing

  • Check-in will still take place at Reception but this will be done by following a one in one out system to limit the number of persons in the building at any one time.

  • We have decided that irrespective of any announcement made by the Government and in order to protect our staff, private owners and guests, we would politely request that face coverings are worn in Reception and the Laundry Room. If you do not wish to wear a face covering, we will attend to your needs in an outdoor area.  

  • Our Receptionists will be sat behind a Perspex shield.

  • Our holiday accommodation is self-contained and ideally located so that it can safely be used whilst adhering to social distancing guidelines.

Cleaning

  • We have always operated a very strict and thorough cleaning process and our staff will continue to deep clean our accommodation, so our customers will have the reassurance and peace of mind that they need, to feel safe and secure during their holiday.

  • We will be paying particular attention to the following areas:

             - Handles and doorknobs

             - Hard surfaces

             - Switches and controls

             - Appliances

             - Bathrooms

             - Waste areas

             - Soft furnishings

             - Balconies & decking

Illness

  • If any of our guests develop symptoms of or suspects they may have Coronavirus during their stay with us, they should inform Reception immediately.